Messenger for the patrol officer

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Introduction

Communication in real-time is essential for patrol officers and dispatchers to get their job done, keep the public safe, and for personal safety.

Product: Messenger within the dispatch app inside the car.

Hardware: Tablets inside patrol cars.

Goals

  • Provide a way for patrol officers to communicate with dispatchers and other officers.

  • Design a solution that is in-car and touch friendly.

  • Provide a method of communication that is at least on par with what users currently have.

  • Share incident information and device information in real-time.

Problems

  • Competitive landscape prevents design from being a priority for the user.

  • Communication is currently not synchronous, not contextual to the task the officer is performing or the problem to be solved.

  • Important information is being missed.

  • High stress, fast paced environment allows very little time to process what you are reading or hearing.

  • When an officer is unresponsive, communication is completely lost.

My Role

I worked in a product called Axon Respond - a dispatch app with the goal of providing real-time communications and situational awareness for first responders. I was the product lead for the patrol officer’s touch experience inside the car.

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Research

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Design overview

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creating a message

modular vs integrated

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But we ended up implementing an integrated design.

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