http://www.patricialombardi.com/wish-list-conceptual-work daily 0.75 2019-07-16 https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411336291411-FXIANK96MTM9JSM1T4BO/IMG_2422.JPG Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411336473753-LJK2412MKM0S2EKYXAVB/IMG_2430.JPG Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411336621825-2J7PDRW5GRLTMPA3KJ8H/IMG_2431.JPG Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411335969991-DIFIXRE4J1Y8CE9HE11E/IMG_2433.JPG Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411335962236-K5HNL2BGWQ71D6ZKD885/IMG_2436.JPG Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411337780261-YXBPICIN08AQIVGK3H4N/Screen+Shot+2014-09-21+at+3.15.35+PM.png Wish List conceptual work 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https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1427065358372-D60FSYVCD35PKB1QG1OS/nav_yourfriends.jpg Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411338355881-5OY4FVOL8SP1S11PAOBQ/Thank_you_page1.001.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411338357429-8NEB5QE44QR0PWSNTMQK/Thank_you_page2.001.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1415946473576-PB4XZXM6C2V2F7U88RYC/Screen+Shot+2014-11-13+at+10.25.28+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1415946527702-01Z24Y0VJQMFCXRUBR5T/Screen+Shot+2014-11-13+at+10.28.30+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1415946489737-DPOB8HAOBQ20AVUCGR4S/Screen+Shot+2014-11-13+at+10.26.09+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1415946583845-3LDS7OOKLEL3YPZN7HLR/Screen+Shot+2014-11-13+at+10.29.25+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411337114607-ROK73Q1JPI48D1CN5ZN5/Screen+Shot+2014-09-21+at+1.50.35+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411337102199-XNOO76D57EWRX4N1IVYA/Screen+Shot+2014-09-21+at+1.48.19+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411337096891-0RC922WNWF3C9MQHYV49/Screen+Shot+2014-09-21+at+1.48.07+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411337095962-PF0SKRFCJA6HY3DIKMIH/Screen+Shot+2014-09-21+at+1.47.55+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411337111037-FMHS3MHY5XNWD4429RCL/Screen+Shot+2014-09-21+at+1.48.44+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411337110484-PXFOSIP3XB8Z4QEUCDUQ/Screen+Shot+2014-09-21+at+1.49.01+PM.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411338293611-EPWBHY4B2C4O653163X1/gift_card_front.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411338292633-KZCV23LSK9CCEP0M43R4/gift_card_inside.png Wish List conceptual work https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1415945987936-FWQ9DUK5MDHAFO6Y1KEU/image-asset.png Wish List conceptual work http://www.patricialombardi.com/fieldglass daily 0.75 2014-09-28 https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411941496884-STKLT3CIEMXFEVTUUIX4/Fieldglass.001.png Fieldglass https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411941554805-GC88U3822SOWTYBT6S3Z/Fieldglass.002.png Fieldglass https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411941559900-R3TRALEJ7DBVF6NNM74W/Fieldglass.004.png Fieldglass https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411942901358-CS628L9IV5WPX7BHVM5U/Fieldglass.005.png Fieldglass https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411942945566-5LUQQO3CDRMTS72A4ZNP/Fieldglass.006.png Fieldglass https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411942945708-EWZF35GS6RSYCHR7AWV4/Fieldglass.007.png Fieldglass https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411942996455-6W1VABJT4ZU07SSM83IG/Fieldglass.008.png Fieldglass https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411943000443-UOL8Y5JPHW68XOXY6M0U/Fieldglass.009.png Fieldglass https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411943004832-WBQWAOJI6Y2EM8DC231U/Fieldglass.010.png Fieldglass https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411943005217-CHP0DRVD4VTHKTNOB64D/Fieldglass.011.png Fieldglass http://www.patricialombardi.com/wish-list-on-mobile-web daily 0.75 2014-09-29 https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411320088024-UFW8V899BHS7FW3JHRD6/save_an_idea1.png Wish List on mobile web https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411320088052-P0T2PT1WXJ65XWPQZ19Z/save_an_idea2.png Wish List on mobile web https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411319262194-XNBD8GERJ0BX6BKLPW6X/image-asset.png Wish List on mobile web There were several product types and purchase types to take into consideration. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411319341537-1FS0IKYEO8J785EV45VD/image-asset.png Wish List on mobile web The existing create flow did not allow customers to discover features and other Wish List information pertaining to their list. This created a problem where many customers did not understand how to use Wish List. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411319188431-32ZZSAS5VQM0MKJUBU73/image-asset.png Wish List on mobile web https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411319230737-UFHXGUMVOCZRQ0S7QCP8/image-asset.png Wish List on mobile web Explorations for product displays. Going towards a more visual solution that allows for expansion of product information. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411319207108-V3L8A25G89ST8Y13HYQ8/navigation.png Wish List on mobile web A large percentage of customer issues were revolved around the navigation. Before launching a new mobile design, the wayfinding and Wish List specific navigation needed to be rethought. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411319287914-OIVEXKV3BWS3R8J2R1H6/image-asset.png Wish List on mobile web https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411320136191-5GUC5ALIDEKSC50CAHKU/image-asset.png Wish List on mobile web Create new pattern for pagination to use company wide. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411319316025-CQ37NI30ZN9WP9677OU4/comment_priority_quantity.png Wish List on mobile web https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411319316229-7M26IAUFH7FYOV2046NK/comment_priority_quantity2.png Wish List on mobile web http://www.patricialombardi.com/shiptrack daily 0.75 2014-12-17 https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1410317483302-6UFJ7KGPYCNBGB8C9EWG/early_iterations.png Shipment Tracking I explored different display layouts, location of entry points, and information focus. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1418835953639-DCJS1FO9HNOL18VAETK5/Screen+Shot+2014-12-17+at+9.05.15+AM.png Shipment Tracking https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1418835958535-CO3AWJQTUAAHMWF26VU7/Screen+Shot+2014-12-17+at+9.05.22+AM.png Shipment Tracking https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1418835958945-KUCTPAI200QG083ORR02/Screen+Shot+2014-12-17+at+9.05.29+AM.png Shipment Tracking https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1418836486782-94A0K1YS17JW168J87HR/image-asset.png Shipment Tracking https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1418835510897-2OQB29VU3D4WMB4O5RJ6/image-asset.png Shipment Tracking Desktop and mobile web https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1418835642073-4HM5FX12Q93N9EJFFCIB/image-asset.png Shipment Tracking As part of designing this shipment completion meter, I revised the status language and revised which states to display to customers. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1410318245481-NU6Q5ESUX7OR5N84ZGV6/image-asset.png Shipment Tracking https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1418835422113-WMR7GEBT9UPMJ2YWV1IW/image-asset.png Shipment Tracking Desktop and mobile web https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1410314943314-9EH2F2K0WW4FSTFAWNCO/text_messages.png Shipment Tracking Delivered complete documentation for all use cases of delivery types and text message sign up states. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1410313523990-9MMVCRQIDGDUFPN6LD87/image-asset.png Shipment Tracking Key issues: readability, difficult to scan. Layout and visual treatment does not allow important information to stand out. Doesn't allow customers to take actions, not proactive about resolving issues. No visual indication of where your package is, customers find reassurance that their package is moving towards them. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1410317175658-69EPTA23MM0J9BGD0538/image-asset.png Shipment Tracking We wanted to launch the ability for customers to change and combine delivery dates. A calendar view was a great solution for visualizing all of a customer's deliveries. http://www.patricialombardi.com/scheduled-deliveries daily 0.75 2019-07-16 https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411445240302-YDCTQJSFL38BPQD788CL/flow.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411445235385-KINR1ZLYZGL8E70K92XS/detail_page.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411445233342-6V6JO093I1X3UYMCPQ1T/existing_calendar.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411445233757-5CVYW88WU5XNNWFF0UBY/existing_sosp.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411446470900-V40CHF33Q1PIBR3OBU93/tv_detail.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411446087574-Q3H1GDJP2GWM77ZP27BC/sosp.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411446087670-U6N4SGZNHWM1K81Y10C1/spc.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411445673076-O54ZNJKEIPHWJGNC6NOW/buy_boxes1.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411445673045-0XFQLGMMVFC7NNWEBSHS/buy_boxes2.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411445673276-EA5GRVPXEHPMEZ0MCJQ3/buy_boxes3.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411443898310-N9CDA5L98WVU1REMVE3C/initial_flow.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411443912391-OIU130KH9099CLM2RBR0/final_flow.png Scheduled deliveries https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411443541305-RLBC6O4C3EO5NVJ32QX2/spc.png Scheduled deliveries 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page change. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1415671588923-517BD0A9ZFC1IWCDBKGL/image-asset.png Amazon Locker search pages A/B test in the Address Selection page provide reassurance that customers are interested in the free Amazon Locker service. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1415672045741-CJ6SCMLS4KAWMC5EF34E/Screen+Shot+2014-11-10+at+6.13.34+PM.png Amazon Locker search pages https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411322857263-DQAED8FEE1WHXGE7EMMX/existing_designs1.png Amazon Locker search pages https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411322856070-1UFQGT0I42DS0A6LSAAW/existing_designs2.png Amazon Locker search pages https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411322857364-TL3GY1ACWXW2CAQ6J2WD/existing_designs3.png Amazon Locker search pages 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discover and understand how to use pickup locations worldwide. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411326507177-3OT5R0PI4M4UWVL0BDPY/search_results_annotations.png Amazon Locker search pages https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411326713307-V7LIOF4XHGF3CV1ONPRF/map_popover.png Amazon Locker search pages https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411325617794-IVN971WW43VHQSB2Q1SS/front_end2.png Amazon Locker search pages https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411325624893-F6W7FNGGDAPYQEDCIBVD/search_us_tablet.png Amazon Locker search pages http://www.patricialombardi.com/chicago-women-in-architecture daily 0.75 2014-09-24 https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1411579159145-41G3M1NY2ROFK152UI11/CWA.004.png Chicago Women in Architecture 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page redesign A Max diff study was done on the existing mobile deal page to understand shopping behavior on Groupon. https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1456118248617-L8TI02ZTXV26PKHLQSWI/image-asset.png Deal page redesign https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1456118464639-47ZIK67XN7I3Y4ZWLO6Q/image-asset.png Deal page redesign https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1456118264420-G5RV7NK0VAE3X2TBWWV4/image-asset.png Deal page redesign https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1456118433818-A4YHEQIM839S7EDV396D/image-asset.png Deal page redesign https://images.squarespace-cdn.com/content/v1/53fc0e58e4b017770874687a/1483578677712-ANV9Y4LS989TXOAWPBQ8/image-asset.png Deal page redesign The Max Diff values within the new design of the deal page. 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